BCROS is the autonomous operating system for your CX empire. Real-time operations, AI-powered insights, and total visibility across every client, agent, and metric.
Enter DashboardBuilt specifically for BCR.CX. Not a generic dashboard. An operating system that understands your BPO workflows, Zendesk implementations, and client relationships.
Real-time visibility into team performance, SLA compliance, and cost per interaction across every managed account.
Track Zendesk metrics across all client accounts. Flag issues before they escalate. Know which accounts need attention now.
NLP analysis of every customer interaction, not just samples. Catch sentiment shifts, compliance gaps, and training opportunities at scale.
Automated tracking of the Zendesk partner ecosystem. New entrants, pricing changes, and positioning shifts surfaced daily.
From prospect intake to signed contract. AI-drafted proposals, deal tracking, and revenue forecasting built for CX consulting sales cycles.
Polsia runs daily operations autonomously. Market research, outreach, competitor analysis, and reporting happen while you focus on clients.
BCROS monitors your entire operation continuously. BPO agent performance, Zendesk ticket volumes, 55PBX call metrics, Comma message delivery. All flowing into one view.
285 people. Global clients. Award-winning delivery. Now with an AI operating system that never sleeps.